Support

If you have Technical Support questions or require help with troubleshooting your Ubiik Mimomax equipment please contact us on support@ubiikmimomax.com or by calling one of the numbers below.

United States: +1 833 406 9051

New Zealand: 0800 MIMOMX (0800 646 669)

Australia: 1800 850 349

Rest of World: +64-3-357-3160

Alternatively, if you have an active support agreement, you can raise a ticket requesting support 24/7 through our online Customer Support Portal.

Customers with active support agreements can now download the latest software version and related product documentation for their Ubiik Mimomax equipment via a secured area on this website. Please use the link below or the button at the top right of your screen to access your Client Dashboard.

Don’t have access? Please contact us to either request your log-in information (if you have an active support agreement) or to enquire about our support contracts.

Mimomax announces End of Sale and End of Life of our Series II (DPS2) Product.

These notifications relate to any products that start with product code: MWL-RADIOUNIT-XXX.

The following interfaces will also be impacted:

Series II Ethernet

Series II, Sync Serial, RS422, V.35, X.21, HSSI

Series II, Sync Serial, G.703

Series II, Async Serial, Dual RS232

Series II, Fibre, C37.94, Single mode

Series II, Fibre, C37.94, Multi mode

Series II, 6x4Wire E+M, 1x Async Serial Duplicated

Series II, 6x4Wire E+M, 1x Async Serial, QS2 Only Duplicated

Important Dates:

· End of Sale: 30 September 2023

· End of Life: 31 March 2024

If you require further information regarding these End of Sale and End of Life Notifications, please contact your Regional Sales Manager.