Following the deployment of your Ubiik Mimomax network, it can be helpful to know there is a team of highly trained Support Engineers available 24/7/365 to assist with any Operations or Maintenance Support required. From remote or in-person support through to repairs and network health monitoring, our team can help to ensure your network performs as expected.
The Operations & Maintenance Services we offer include:
Offering support 24/7/365 at the end of the phone or via our dedicated online customer portal, our team of Support Engineers are on hand to assist with troubleshooting, queries, issues and enhancement requests.
Field Support & Preventative Maintenance
Joining your team in the field, our support engineer will troubleshoot and, where possible, resolve issues in addition to providing a report outlining findings and recommendations. Preventative maintenance tasks can also be carried out in line with customer procedures.
Warranty & Repairs (RMA)
Ubiik Mimomax offers a pre-defined warranty period and the option to upgrade to an extended warranty. Hardware can also be returned outside of the warranty period for repair on a time and materials basis.
If in-house resource to retune a duplexer is not available, our team can retune duplexers to a new frequency within the existing band, allowing the radio to be repurposed in the network.
Network Health Monitoring
Either during or following deployment of a Mimomax network, one of our engineers can log into the customer network (remotely or on-site) to check network performance. A key aspect of Operations & Maintenance of a communications network, this service will provide you with recommendations for network optimization.
Network Capacity Analysis
Monitoring network usage to determine available versus used capacity, this service is designed to provide full visibility of network utilization to assist with current operations in addition to future network planning.
To find out more about our Operations & Maintenance Services check out our Services brochure below or contact your Regional Sales Manager for more information.